A study to determine the level of tenant satisfaction with facilities offered in office parks. (case study: Nairobi Area).

Abstract

This study sought to determine the level of tenant satisfaction with facilities offered in office parks in Kenya. This include establishing the adequacy of the available facilities for tenants purposes, examining difficulties faced by tenant's in their day to day use of the office parks as well as highlighting areas that needed to be improved on in the office parks. The study relied on responses from questionnaires and interviews with property managers, tenants as well as from the researcher's own observation of the selected office parks. Findings indicate that there were some complaints especially on the inadequacy of existing amenities such as the restaurants, travel to work issues such as distance of the office parks from the bus stops and public transportations' frequency of service for the occupiers who commuted to work on public transportation. However the predominant feeling among the tenants was one of satisfaction with the facilities offered in the office parks The study recommends that the office park management need to improve on amenities especially on the provision of restaurants and that for future developments, developers should include banking facilities; leisure facilities such as nature walks and shops in the design of the office parks.