Management Perception of the Parameters Used to Measure Excellence in Management Award Schemes in Kenya

Abstract

This was a descriptive study on companies that participate m the excellence award schemes in Kenya. The objective of this study ''as to establish the perception of companies about the parameters used to measure excellence in management in Kenyan organizations. The findings are based on findings from 33 such companies who responded to a self completion questionnaire that was administered by the drop and pick method. The findings indicate that leadership, management and vision are perceived as the most important parameters of excellence in management. Customer and market focus were rated as the second most important parameters followed by financial performance. Use of standards parameters ranked fourth while human resource development which had the same scale with environmental improvement and consideration came a distance fifth. Measurements methodology was rated sixth while information sharing and utilization came a distance seven. Process management was found to be the least important parameter in management excellence. The stakeholders suggested that quality management, and environmental management should be given more emphasis in future management awards. Most stakeholders would recommend other companies to join the award schemes as a way of ensuring competitiveness and continuous improvement. They were of the opinion that the award scheme introduces a competitive spirit into organizations, makes a company provide quality products and service by improving them to world-class standards. Companies are able to understand their strengths and weakness. They are also more able to give back to the society through donations and promotions. Many of the CEO's interviewed also felt that there should be an award for the company that has made the greatest improvements from the previous ratings. By acknowledging the company that has made the most significant improvements, the spirit of continuous improvement is maintained. The challenge for management today is how to improve and survive in the competitive environment. Though process management was rated as the least important parameter in measuring management excellence, the rating was not too far below the other parameters. On a scale of I to 5 (where 5 is the highest score), it was rated 3.9 which indicates that it is an important aspect of management.