Use of hospital management information systems and technology in healthcare service provision amongst non-governmental organisations’ in Kenya: a case of LVCT, Kenya

Abstract

Aim: This research study sought to examine use of Hospital Management Information Systems and Technology in Healthcare service delivery amongst Non-Governmental Organizations (NGOs): A case of LVCT, Nairobi. Methodology: The study was conducted between the Months of March 2018 and May 2018 at four branches of LVCT. These included LVCT HQ, Kisumu Tivoli, Nairobi CBD and Kisumu Naselica. The population of the study was 124 respondents drawn from all departments in the institution. The researcher used stratified sampling followed by purposive sampling where 124 respondents formed part of the study. These respondents were drawn from the departments currently utilizing the Information system and Technology in their service delivery. The 124 respondents were 10 from ICT, 44 from Care Clinic Division, 10 from M&E division, 5 from Senior Management, 6 statistician, 10 Regional Doctors, 20 support staff and 10 from Research Division. However a response rate of 92 respondents forming 88.46% came back out of the 104 respondent in the study. Findings: The research findings revealed that the independent variables performance expectancy, effort expectancy, social influence and facilitating conditions all had a positive relationship with the use of hospital Management Information Systems and Technology amongst NGOs in Kenya. Similarly, experience which acted and an intervening variable also had positive correlation with the dependent variable. It also indicated that four independent variables contribute 45.2% to the use of Hospital Management Information System (IS) and Technology in delivery of healthcare services amongst NGOs in Kenya. The analysis further showed that independent variables were highly significant in contributing to dependent variable at significance level of 0.000 as shown in the Sig. F Change in the Anova and model summary. Research findings further revealed that experience has significant moderating effects on the relationship between two independent variables (performance expectancy, facilitating conditions) and use of hospital Management Information Systems and Technology in Healthcare service provision amongst NGOs in Kenya. Keywords: Effort expectancy, performance expectancy, Information system, Technology, Use of Information System, Service delivery.