Employees perception of strategic implementation at domestic taxes department of Kenya Revenue Authority Mombasa

Abstract

Strategy, which is a fundamental management tool in any organization, is a multi dimensional concept that various authors have defined in different ways. It is the match between an organization’s resources and skills and the environmental opportunities as well as the risks it faces and the purposes it wishes to accomplish. The main objective of this study was to assess the perception of employees in strategy implementation in domestic taxes department Mombasa at Kenya Revenue Authority. This research study adopted a cross-sectional research design. The target population of this study was 320 staffs of domestic taxes department at Kenya revenue authority Mombasa. A sample size of 100 employees was regarded adequate in this study. Primary data was gathered directly from respondents and for this study; the researcher used a questionnaire. Quantitative data collected using questionnaires was analyzed using descriptive statistics using SPSS (Statistical Package for Social Sciences). From the findings, the top management is committed towards strategy implementation plans. The commitment by the top management affected largely the strategy implementation. The study found out that communication is a key factor on strategy implementation at Domestic Taxes Department of Kenya Revenue Authority Mombasa and that this affects implementation to a great extent. The study found out that coordination of activities in strategy implementation was a key success factor within strategy implementation at domestic taxes department at Kenya Revenue Authority Mombasa. The study depicted that organization culture at Domestic Taxes Department of Kenya Revenue Authority Mombasa affected strategy implementation with majority of the respondent expressing that this affected implementation of the strategy significantly.