Strategy development and implementation at the Nairobi water and sewerage company limited

Abstract

The first concern in the implementation of the strategy is to translate that strategy into action throughout the organization. The study of strategy development and implementation is necessary since once a firm has identified its strategic goals that will best serve the shareholder’s interest the implementation of these strategic goal is of great importance The objectives of this study were to establish the strategies adopted by Nairobi Water and Sewerage Company Limited in the provision of water and sewerage services to the residents of Nairobi and its environs; to determine the strategy development and implementation processes, and; determine challenges faced at the Nairobi Water and Sewerage Company Limited. A survey design was incorporated and was based on a descriptive study. This method was used to describe the area of interest by bringing out the facts on the ground as they are without alterations. The main instrument for data collection was an interview guide which contained both open ended and closed ended questions. The sample for this study was 30 respondents. In addition, secondary data pertaining to the performance of the organization and strategy implementation was collected. The collected data was edited for accuracy, uniformity, consistency and completeness and then arranged to enable coding and tabulation before final analysis. Qualitative data was analyzed with the use of content analysis. The study concludes that Nairobi Water and Sewerage Company Limited had put in various strategies in the provision of water and sewerage services to the residents of Nairobi and its environs. These included all departments having formal documented mission and vision statements and regular review of the same. The study also concludes that the institution had put in place various strategy development and implementation processes such as development of specific, measurable , realistic and time-bound strategic goals and communication of organizational vision, mission and key policies. In addition, the study concludes that Nairobi water and Sewerage Company was faced by various challenges and these included resource constraints such as financial and human resource and a rapidly changing technology. From the summary and conclusions, the study recommends that Nairobi Water and Sewerage Company Limited needs to put in place measures to get rid of factors that may lead to the alteration of the company's mission and vision. This can be done through effective management policies and good government policies. The study also recommends that for Nairobi Water and Sewerage Company Limited to overcome the challenges faced in strategy development and implementation, there is a need to invest on technology and human resource. These would go a long way in fostering improvements in the sector.