Employee Perception on Strategic Change Management Practices and Perfomance at Kenya Power & Lighting Company Limited

Abstract

This sought to investigate the employee perception on strategic change management practices and performance at Kenya Power & Lighting Company Limited. The study used the cross sectional survey design involving a stratified sample of 120 employees. Questionnaire containing both qualitative and quantitative questions were administered to the respondent. The questionnaire contained both open ended and closed type of questions. From the research the researcher was able to get information on employee perception on strategic change management practices and performance at Kenya Power & Lighting Company Limited. The study found that the change management practices in Kenya Power were necessitated by entrance of competitors and inertia in the core business. The study results found that the major change practices adopted were re-branding, introduction of performance contracts to employees and also the development of a service charter According to the study, the change management process has mostly affected the company‟s products and employee behavior. The employees felt that the impact of the change process could be noted positively on profitability and stakeholders‟ interest. They also noted that employee welfare and customer satisfaction were not taken keenly in the change process. The study also concluded that the employees felt that the senior managers and C.E.O actively participated in the change effort.