Change management practices by commercial banks

Abstract

This research was designed to investigate change management practices in commercial banks in Kenya. The study had two objectives to be analyzed. First objective was to establish change management practices in commercial banks Kenya. The second objective was to establish the challenges commercial banks in Kenya encounter in implementing change. The design of the research was descriptive with questionnaires distributed to the 43 commercial banks. The data was thereafter analyzed using percentages, mean scores and standard deviations.The findings indicated that environmental assessment plays a key role in managing the change process. Development of a vision and strategy and the empowerment of employees played a major part in influencing change management practices. 80% of the resistance to change in the organization was caused by employee/managers with perception being a key contributor to resistance. Technology is a key factor in contributing to change. The researcher recommends that caution should be taken by organizational heads to stabilize the new practice into the culture.