Employees perception of performance management practices at World Bank Group Kenya country office

Abstract

Effective use of performance management practices can help organizations to better understand its overall efficiency and effectiveness. Positive and negative feelings about one’s job lead to job satisfaction and job dissatisfaction respectively. Today, employee perception towards performance management practices will boost their morale leading to increased productivity, job satisfaction, lower turnover, reduce absenteeism and improved quality of service. Negative perception will have the opposite outcome and create indifference towards performance management practices which will lead to staff preferring to maintain the status quo hence being a barrier to introduction of new technologies in the Bank as dictated by rapidly changing global environment. The population of the study was all employees of World Bank Group Kenya Country office. There is a total number of approximately two hundred employees in the Bank, divided into senior management, middle level management, supervisory and support staff (human resource enrollment register, 2010). The research used censer study because it enabled generalization of a larger population with a margin of error that is statistically determinable. Mugenda and Mugenda, (2003) posts that 50% of the population in each level was sampled and considered large enough to provide a good basis for valid and reliable conclusions. The quantitative data was analyzed through descriptive statistic techniques such as frequency distribution tables, summarized percentages, proportions, means and standard deviation. The data was presented using charts and tables