Change management practices at Bomu medical centre in Mombasa, Kenya

Abstract

In any organisation, effective change management is a fundamental requirement for the success and continued survival of the organisation. This research project defines what change management is, the forces for change, change management practices and the challenges of change management. The aim of the study was to determine the change management practices adopted and the challenges encountered at Bomu Medical Centre. The research design used for the study was a case study and three interviews were carried out using an interview guide. The findings of the research showed that although top management initiated the changes at Bomu Medical Centre, there was continual involvement and support of all the employees and key stakeholders in the change management programmes. This includes from the formation of the vision and mission statements to the continual monitoring and evaluation of the change programmes.