ICT infrastructure and e-government adoption among local authorities in Kisumu county, Kenya
Abstract
Information and Communication Technologies (ICTs) plays a critical role in sustainable human
development and governance. ICT is a powerful enabler of development goals because of the
way in which it improves communication and the exchange of knowledge and information
necessary for development processes. ICT is pervasive and cross-cutting, impacts the full range
of human activity and will become one of the main enablers in the pursuit of poverty alleviation
and wealth creation in developed and developing countries. ICT infrastructure and E-Governance
adoption has been a source of concern for the local authorities in Kisumu. The government has
been relying heavily on local means of communication like local gatherings, or had challenges
with the existing ICT infrastructure whereby information cannot be accessed online; this has
made the government unable to offer country wide services to its citizens. The study aimed at
investigating ICT infrastructure and e-government adoption among local authorities in Kisumu
county, Kenya. The study was guided by the following objectives; To establish the level of egovernment
adoption among local authorities in Kisumu County; To establish the extent of ICT
Infrastructure deployment at the Local authorities of Kisumu County; To establish the effect of
ICT infrastructure on e-government initiatives. To study employed the use of questionnaires and
interview schedules, The study used descriptive and inferential analysis techniques to analyze
data. The descriptive statistic included mean and the standard deviations, which indicated the
average performance of a group or a measure of some variable. The study used inferential
statistics in multiple regressions. Tables and percentages were used in data presentation. This
was done with the aid of a computer programmes - Statistical Package for Social Sciences
(SPSS) version 17.0 for windows. Findings of the study concluded that Effective penetration and
utilization of ICT in the public service for high-end value-adding operations in local government
is crucial to enhance effective and efficient services that satisfy the citizens and other
stakeholders. ICT penetration and utilization in the local government has not reached the levels
necessary to reap the benefits of ICT in service delivery, the study recommends that the
government should adopt the use of cyberspace as the new space for social and political organization. This will enable the government in re-organization of the social, political and
economic affairs of their government through popular uprisings organized and coordinated using
the power of social media.
Citation
MBA ThesisSponsorhip
University of NairobiPublisher
School of business