Challenges of implementing strategic change at Sukari Savings and credit cooperative society

Abstract

The objectives of this study were to identify the extent to which strategic change management practices have been adopted in Sukari SACCO and to determine the challenges facing implementation of strategic change management practices in Sukari SACCO. This research was conducted through a case study. It sought to investigate the challenges of change management practices at Sukari SACCO in Kenya. Primary data was collected for the purpose of this study. This was done using an interview guide. The interview guide was divided into two parts. The objective of the first part was getting the demographic information of the SACCO that was deemed relevant for the study. The second part of the interview guide was used to examine the challenges of implementing change management practices at Sukari SACCO. The study found that factors that inhibit the strategic change process included among others political influence, competition from other financial institutions, high cost of insurance premium, resistance to change by the staff and directors and Funding/ resources limitation. On the question of what were the major outcomes of strategic change management, cost saving, efficiency in service delivery, increase in business volume, increased lending with high performing loans, healthy competition and increase in profits were cited. The study concludes that among the benefits include reduction in operational costs, enhanced revenue base, increased institutional capital, enhanced service delivery framework and improved brand visibility. There is also efficient resource utilization which will support in maintaining and improving market position. Among the many factors, Government regulation is one of the factors which provides fair playing field thereby ensuring fair and objective competitive practices.