Strategic change management at Presbyterian church of east Africa Eastleigh community centre

Abstract

Technology viii ABSTRACT Strategic change has become a constant phenomenon which must be attended to and managed properly if an organization is to survive. Changes in technology, the marketplace, information systems, the global economy, social values, workforce demographics and the political environment have a significant effect on the processes, products and services produced. The culmination of these forces has resulted in an external environment that is dynamic, unpredictable, demanding and often devastating to those organizations which are unprepared or unable to respond (Burnes 2000). The objectives of this study were to establish how strategic change was managed at P.C.E.A Eastleigh community centre and also to establish the challenges faced to strategic change programme. This study adopted a case study research design. The study targeted 17 respondents. These were 2 board Members, the Director, 4 programme officers, 5 project officers, 5 administration/ support staff. Primary data was collected to respondents through personal interviews. Since the data collected was purely qualitative, conceptual content analysis was used in analyzing this data. From the findings, the study found that strategic change management at P.C.E.A Eastleigh community centre was done by regular reviews of the strategy, introduction of new programmes e.g. refugee empowerment programmes, conflict transformation and emergency response, adaptation of ICT/technology to enhance service delivery, developing new programmes in line with global trends, introduction of packages that are in line with the need, enhancing performance, responding positively to developmental change, appreciation of the programmes by community, seeking advice continuously both internally and externally (consultants) and by having a good feedback system. The study recommended that in order to successfully manage change at P.C.E.A Eastleigh community centre, there should be adequate knowledge and awareness about many of the critical issues involved in the management of such change.