Challenges of implementation of integrated tax management system strategy at Kenya Revenue Authority

Abstract

Integrated Tax Management Systems is said to have transformed the way organizations go about the process of providing information systems. Instead of crafting each new information system locally, organizations are able to install well-integrated, internationally sourced packages seek to incorporate best practice from information technology systems world-wide. These packages also provide very rich choice in features and functions so that the adopting organization can tailor the package implementation to meet their very specific needs. They promise to provide an effective and efficient system to meet the needs of organizations. Despite the promise, there are many challenges which occur during the implementation of ITMS in organizations. The study investigates the challenges faced by organizations implementing ITMS with specific reference to Kenya Revenue Authority. The challenges are wide and they range from top management commitment, selection of personnel to carry out installations, dealing with resistance to change by the workers, costly information system packages amongst others. Realizing the benefits of ITMS requires that the organization implements measures to cap these technical, organizational and business challenges. Overcoming these issues requires a well defined road map with a solid understanding of where you are today, where you are going and the tradeoffs that will bound the road map. The findings of this study should provide to management of firms implementing ITMS a better understanding of the likely challenges they may face and the appropriate measures to help in mitigating the risk of implementation failures. This case study research focuses on the challenges that face organizations which implement ITMS systems with specific reference to Kenya Revenue Authority. The interviewers, response is that timely intervention by a committed management, clearly defined scope of implementation procedures, sensitization of personnel, aligning the organization structure and the processes and training of both implementers and the stakeholders, can avert collapse of implementation of integrated tax management systems.