| dc.description.abstract | Information is not a byproduct, nor documentation.
It is a direct product of processes that capture kn
owledge
about the persons, places, things and events discov
ered while conducting business transactions.The maj
or
purposes of this study were to This study therefore
investigated the effective information quality man
agement
practices employed by commercial banks to ensure su
ccessful information management. The following rese
arch
questions were to be answered: which factors accura
tely determine information quality management in th
e
banking sector? Which factors accurately determine
successful information management in banksA survey
research design sought information from various ban
ks in Kenya to investigate the effective informatio
n quality
management practices employed by commercial banks t
o ensure successful information management. The
population of the study consisted of 44 commercial
banks that are currently operating in Kenya . This
study
relied on both primary and secondary data. The que
stionnaires were filled by the bank’s head of IT of
the forty
two commercial banks in Kenya in which the question
naire had been administered. These questionnaire in
puts
were validated by at least two. Thus 100 questionna
ires were dispatched. Following data collection, da
ta were
analyzed using descriptive statistics and factor an
alysis. The use of descriptive statistics such as
means and
tables. Together with correlation analysis, factor
analysis was done to establish the relationships a
mong the
study variables To make interpretation easier, a li
near transformation on the factor solution, varimax
rotation
was done, which gave fewer components (factors) tha
t are uncorrelated with one another. SPSS (Statisti
cal
Package for Social Scientists) was used to analyze
the data. The factors that accurately determine the
quality of
information in the banking sector to a very great e
xtent include: the easy to understand form in which
Information is provided, the level and characterist
ics of decision-making processes, the high quality
of IS staff
and the user-friendly operation of information syst
ems. The factors were far too many, hence factor an
alysis
was used to reduce the variables, and the key facto
rs that accurately determine the quality of informa
tion in the
banking sector include: quality of information syst
ems in use & policy issues: information systems use
rs,
hardware and operation: presentation of the informa
tion: budgetary and accuracy of information provisi
on:
quality networks and distribution systems: presenta
tion of Information and decision making processes.
Secondly, the factors that accurately determine suc
cessful information management in the banking secto
r to a
very great extent: Information quality has enabled
the computerization of managerial functions to a ve
ry high
level; Information quality has enhanced the bank's
image within the context of distribution; Informati
on quality
has increased the bank's ability to deal with infor
mation that is pertinent to its business processes;
It is easy to
obtain information on organization performance down
to specific transactions; and The information kept
complies with the contractual arrangements to which
the bank business process is subject. Thus good qu
ality
information leads to successful information managem
ent, where successful information management is see
n as
the benefits of using quality information | |
