Information and communication technology (ICT) and organizational change in a socio-political institutional environment:Case of the independent Electoral and boundaries commission (IEBC)

Abstract

As the world grows through globalization and technology advancement, a need has arose for organizations and businesses to incorporate change and adopt new technologies which have been incorporated in the running of different organizations’ operations i.e. in their management structures, operational levels and information infrastructure. This study sought to understand organizational change and adoption of information and communication technology in a socio-political institutional environment i.e. the Independent Electoral and Boundaries Commission. The study was carried out using a case study design. The data was collected using interview guides from key informants’ i.e. directors, managers and coordinators in the various departments within IEBC with a sample size of 6 informants. Due to the qualitative nature of the study, content analysis with concepts of grounded theory was used for analysis purposes. The results of this study indicate that IEBC has really tried to implement the reforms set upon by IIEC and IIBRC in overhauling the electoral process and creating a good image of the electoral body both regionally and internationally enabling for an atmosphere of a free and fair general election