The perceived relationship between organizational culture and employees’ job satisfaction at Kenya Commercial Bank

Abstract

The purpose of this study was to establish the perceived relationship between the organizational culture dimensions and job satisfaction among KCB employees in Kenya in view of the culture transformation programme that the Bank has rolled. The culture transformation programme aims at enabling employees to on one hand appreciate the internal customer and on the other serve the external customer better. The research design was a descriptive study and the questionnaire was used to collect data. The results of the study show that organizational culture dimensions of organizational supportiveness, emphasis on rewards, performance orientation and innovation orientation have a direct relationship with the job satisfaction of employees at KCB. The study however found no relationship to exist between stability and communication and employees’ job satisfaction. Some of the recommendations of the study include: that the organization should encourage senior managers to support their junior employees in order to achieve job satisfaction. The organization should focus on rewarding members of staff based on their contribution to the bank and merit. The bank should support and invest in innovation. Finally the bank should focus on conducting objective performance evaluation so as to achieve employee satisfaction