Influence of usability, accessibility and compliance on E-government Development Index: a case Study of East Africa Countries

Abstract

Globalization has necessitated the need for the promptness in information dissemination and access regardless geolocation and time. Accordingly, East African countries government Ministries, Departments, and Agencies (MDA) have embraced Information Communication Technology (ICT) systems to widen accessibility to government services, reduce administrative cost, corruption, increase transparency, foster public participation which have an ultimate impact on service delivery. The implementation of online platforms is realized through either mobile apps or web-based application. Despite the level implementation and resource mobilization, these platforms still grapple with low-level adoption and usage as informed by the E-Government Development Index (E-GDI). The index assessment reviews progress in online services delivery, open data and mobile services, and public involvement. The study sought to ascertain the influence of usability, accessibility and compliance on E-GDI using correlational research design. Regression analysis was used to formulate the predictive equation. Seventy-two government websites were selected from eighteen East Africa countries using a simple random sampling technique. Data was collected using Qualidator tool, Google mobile-friendly test, Nibbler tool, TAW Analysis Tool, Colour Contrast Checker, and Readability test. The instruments have a reliability of 0.98. Qualitative data were analyzed descriptively using inferential statistics report generated by SPSS tool. Report indicated a significant correlation between usability, accessibility, and compliance on E-GDI. Based on the results, predictive equation was formulated for the dependent and independent variable.