Influence of prepayment metering on consumer behavior among households of Huruma estate in Uasin gishu County

Abstract

In developing countries, energy providers companies are unable to keep track of the changing demand for domestic consumers as some consumers face problems of being invoiced for bills that have already been paid. Additionally, electricity consumers face problems poor reliability of electricity supply. The main objective of the study will be to assess influence of prepayment metering on consumer behavior among household of Huruma Estate in UasinGishu County. The study will be guided by the following objectives; to establish how reliability of prepaid meters influence consumer behavior, to ascertain how flexibility of prepaid meters influence consumer behavior, to ascertain how convenience of prepaid meters influence consumer behavior and to determine how security of prepaid meters influence consumer behavior. The study will use diffusion innovation theory and technology acceptance model. The study will employ descriptive survey research design. The research will target a population of 325 domestic, corporate and also industrial users of prepaid electricity meters in Huruma Estate, UasinGishu County. Stratification and random sampling will select a sample size indicated 179. Self-administered questionnaire will be used in this study to collect data. The variables will be tested for reliability by computing the Crobanch alpha statistical tests. Data collected will be analyzed by use of descriptive statistical such as means, standard deviations and inferential methods using Pearson moments of correlation and multiple regression analysis.