The relationship between leadership behavior and organizational change: a case of telkom kenya limited

Abstract

Leadership, among other issues, is one of the important factors in change management. There have been a lot of changes that have taken place at Telkom Kenya Limited. With the privatization and the subsequent change in the management structure to be in line with France-Telkom, leadership has been seen as instrumental in managing the change process in the organisation. A search of literature on change management did not reveal any study on Telkom Kenya Limited. The objective of this study was to establish the influence of leadership behavior on organizational change at Telkom Kenya Limited. This was a cross-sectional survey. A sample of 200 respondents was selected from the population of 2100 management staff. Primary data was collected in this study. The data was collected through structured questionnaires. The data was analyzed using both descriptive analysis and Pearson correlation analysis. The study found that the most dominant behavior was autocratic leadership behavior followed by democratic leadership behavior. The least behavior exhibited was laissez-fair. The revealed that change management process was moderately practiced in the organisation. The Pearson correlation showed that leadership behaviour had significant positive influence on organisational change. The study therefore concludes that leadership behavior significantly influences organisational change. It is recommended that managers of various organisations seeking to see the successful implementation of change management need to focus on exhibiting better leadership behaviours especially in terms of motivation and communication.