Effect of Restructuring on Employee Job Satisfaction at the National Police Service Commission in Kenya
Abstract
In most cases, restructuring implies changing the normal operations to a new mode of
operation and the practice should involve more than just asking the employees for their
ideas and opinions, but the involvement of employees in every aspect of the decisionmaking
process. However, it is not clear whether restructuring in an organization would
influence the employee job satisfaction especially when carried out in National Police
Service. The purpose of this study is to determine the effect of restructuring on employee
job satisfaction at the National Police Service Commission in Kenya. The study was
anchored on three theories – resource base, Burke-Litwin and Herzberg two factor theory
and used descriptive survey design. The study was conducted at the National Police
Service Commission headquarters located in Nairobi of which 314 officers distributed in
Finance, Operations, Administration and Planning departments formed the target
population, from which 180 was obtained as sample size. These respondents were issued
with questionnaires for quantitative data, which was analysed descriptively (mean and
standard deviation) as well as inferential statistics (multiple regression) to model the
association between independent variables and the dependent variable. The study found
that operational restructuring, financial restructuring and portfolio restructuring all
statistically, positively and significantly influenced employees’ job satisfaction. The
study recommended that the policy makers at Police Commission should carry out
operational restructuring in such a way that employee welfare are put into consideration
and their job satisfaction is also upheld. Similarly, the portfolio restructuring should be
conducted in a fair, transparent and honest manner, especially when the employees are
being assigned to their new duties as this will not dampen the working spirit of the
employees and also will encourage their job satisfaction.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1515]
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