WEB BASED PROCUREMENT TECHNOLOGY AND OPERATIONS PERFORMANCE OF THE COUNTY GOVERNMENT OF MACHAKOS

Abstract

In the past few years, public procurement has gone through significant evolution; the manual traditional processes experienced a facelift due to internet-based procurement that enhances efficiency and effectiveness in public service delivery. The objective of this study was to examine the web-based procurement technology and operations performance of Machakos County Government. The study employed three theories i.e. the Technology Acceptance Theory, Resource-based theory and Transaction Cost Theory. The study was conducted in Machakos County Government and both purposive sampling and simple random sampling ware employed for selection of procurement and finance staff The main instrument for data collection was structured questionnaires that allowed for uniformity of responses. The data was analyzed using descriptive statistics and Karl Pearson’s coefficient of correlation was used to determine the relationship between the two independent variables namely, web based enterprises resource planning and E-sourcing and operational performance on the other hand the dependent variables. The main findings are that implementation of web based procurement technology leads to improvement in quality of services offered, and cost reduction facilitated by sharing of information and technology usage. The study as well noted a significant positive relationship between web based procurement technology and operational performance of the organization.