Organizational Technology and Financial Performance of Housing Cooperatives in Kenya: a Case of National Cooperative Housing Union (Nachu), Nairobi Kenya

Abstract

The inception of technology in organizations has revolutionized their management and processes, improving business processes, which ultimately improves financial performance. Organizational technology improves business processes, improving organizational effectiveness and efficiency, ultimately promoting financial performance. Regrettably, most housing cooperatives in Kenya have not embraced organizational technology, and this has led to dwindling financial performance. This study’s objective includes: examining the effect of efficiency, cost savings, innovation, and customer delivery on the financial performance of housing cooperatives in Kenya. A resource-based theory and a technological acceptance model theory served as the theoretical foundations for this research. The descriptive research design was used for the study. The demographic that was planned to be targeted consisted of forty workers from the Nairobi Branch of NACHU located in Upper Hill. This technique of sampling was utilized during the census. Researchers employed semi-structured questionnaires to gather information from study participants. The data analysis will be carried out using SPSS Version 20, a statistical software tool. The results showed that if we can improve our efficiency, our financial results would soar. Saving money boosts a company's bottom line, as the results show once again. Innovation will also have little effect on bottom-line results. Lastly, financial success is favorably affected by client delivery. The study concluded that NACHU implements organizational technology, which has resulted in the improvement of business processes. The study concluded that technology excites customers and leads to customer satisfaction. The study further can conclude that efficiency results in a reduction of operational costs, increased productivity, enhanced quality of products and services, and reduced lead times. The study concluded that efficiency has a positive and significant impact on financial performance.