Influence of Innovation Strategies on Performance of Water Service Company in Mombasa County Kenya

Abstract

The study sought to determine the effect of wastewater management innovation strategies and performance of water service companies in Mombasa County Kenya. The study was anchored on Resource-Based View (RBV) theory, dynamic capabilities theory and the stakeholder theory. The study employed a case study research design, focusing on Mombasa Water Service Company, with senior managers as the target population. Qualitative data was collected through structured interviews, allowing for in-depth exploration of wastewater management innovation strategies. Content analysis was used to analyze the data, identifying patterns and drawing conclusions from the participants' responses. The study concluded that decentralized wastewater treatment systems improved operational efficiency, expanded service coverage, and reduced costs, though regulatory challenges remain. Closed-loop water recycling systems enhanced sustainability and operational efficiency, contributing to environmental responsibility and cost savings despite short-term financial impacts. Real-time monitoring and automation technologies boosted decision-making, reduced labor costs, and optimized resource management. Public-private partnerships (PPPs) played a key role in driving innovation, financing projects, and improving wastewater management efficiency. Recommendations include strengthening regulatory frameworks, offering financial incentives for water recycling, and promoting PPPs. Further studies should explore the long-term impacts of decentralized systems, the cost-effectiveness of real-time monitoring technologies, and the role of PPPs in wastewater management innovation.