Effect of Performance Management Practices on Employee Commitment at Huduma Kenya

Abstract

The implementation of performance management has emerged as a crucial organizational procedure, resulting in heightened expectations for attaining elevated performance benchmarks and enhancing numerous job methodologies. Performance effectiveness in Kenya’s public sector has become an issue because of the limited funding by the government. The attempt to improve service delivery through such initiatives has not yielded the desired outcomes, and performance-based contracts are now being put on the table as a way out of the current problems facing HudumaCentres. The objective of the study was to establish the effect of performance management practices on employee commitment in Huduma Kenya. The investigation was guided by the principles of goal setting theory and social exchange theory. Descriptive cross-sectional research was used for this investigation. The study's target population was 150 employees stationed at Huduma Centre GPO Nairobi, because it allows for a more focused and manageable analysis of the factors influencing employee performance and customer service delivery within a specific context. The researcher used a questionnaire to gather primary data. Frequency distributions, standard deviations, and mean values all played a role in the study's descriptive statistics. In addition, inferential statistics was used in the form of regression analysis to ascertain the impact of the study's independent variables.The study concludes that employee commitment in HudumaKenya, is impacted by the Setting objective practices. A rise in Performance monitoring and Feedback increment would result in an improvement in the employee commitment in Huduma Kenya. Performance appraisal system was shown to have a beneficial impact on employee commitment in Huduma Kenya. On the other hand, the implementation of Rewarding for Performance was shown to have a positive impact on employee commitment in Huduma Kenya. The study recommends that Huduma Kenya should implement structured feedback sessions that focus on developmental aspects and the positive impacts of performance reviews. The organization should evaluate its reward mechanisms to ensure they effectively motivate employees to exceed expectations. Continuing investment in employee training will reinforce normative commitment. Huduma Kenya should encourage a culture where employees feel comfortable to discuss their career aspirations and concerns. Huduma Kenya should conduct Regular Assessments of Employee Commitment.