Analyzing challenges impacting the performance of serviced offices in Nairobi County, Kenya

Abstract

Recent economic shifts have transformed property management, intensifying competition in the office space sector, particularly with the emergence of serviced offices. These spaces offer flexibility and convenience compared to traditional leases, attracting many businesses. However, they face hurdles such as competition from conventional offices, short-term contracts, and economic instability. This paper focuses on understanding these challenges to enhance property management strategies. Through a descriptive research design targeting 24 serviced offices in Westlands, Nairobi County, the study identified significant obstacles, including government policies, economic conditions, billing strategies, and infrastructure deficiencies. Recommendations include creating a more favourable regulatory environment with tax incentives, improving electricity supply reliability, and implementing robust management systems to address billing and occupancy uncertainties.