Influence of Strategy Implementation Practices on Service Delivery Among Deposit Taking Saccos in Nairobi County, Kenya

Abstract

Organizations face increasing pressure to develop effective strategies that ensure their relevance in the highly competitive global marketplace. Strategic ideas only yield value when put into practice. The quality of the company's implemented strategy and its0ability to adjust to shifts in the external0business0environment are reflected in the services it provides. The study's foundations were service quality theory and resource-based theory. The study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive crossThe study used descriptive cross-sectional design.sectional design.sectional design.sectional design.sectional design.sectional design.sectional design.sectional design.sectional design. The population forThe population forThe population forThe population forThe population forThe population forThe population for0thisthis0study was study was study was study was study was study was 460deposit0taking Saccos in Nairobi County. This research used data from primary sources. To collect0primary data, a structured questionnaire was employed. The study found out that most of the communication and employee training and0development0to a great extent. It was also found out that most of the Saccos have embraced leadership and stakeholder involvement to a moderate extent. The study demonstrated that service delivery and strategy execution are related. The results of this study's regression analysis showed that the chosen regression model correctly predicted the outcomes. The study comes to the conclusion that one of the most important factors in helping SACCOs implement their strategies successfully is good leadership. The study also came to the conclusion that funding staff training and development was essential to provide them the abilities and know-how required to provide services effectively.The study recommends that SACCOs should prioritize strengthening leadership capabilities by fostering a culture of visionary and transformational leadership. The study also recommends that SACCOs should invest in continuous employee training programs tailored to the specific needs of the organization and industry. These programs should focus on developing both technical and interpersonal skills, which are crucial for high-quality service delivery. Finally, the recommends that SACCOs should actively engage with key stakeholders, including members, regulatory bodies and community representatives.