Project Termination Strategies and Stakeholder Satisfaction Among Non-governmental Organizations in Nairobi City County, Kenya

Abstract

Stakeholders understand that each project in the project management cycle has a clearly defined beginning and conclusion. The conclusion of a project can occur either through its successful completion or through its premature termination. The manner in which a project is terminated significantly influences the level of stakeholder satisfaction. Therefore, this study sought to explore the relationship between project termination strategies and stakeholder satisfaction within non-governmental organizations in Nairobi City County, Kenya. Specifically, it aimed to assess the impact of termination strategies, extinction, addition, integration, and starvation on stakeholder satisfaction among NGOs in the region. This research is grounded in the Theory of Constraints (ToC) while also incorporating stakeholder theory. The study target population consisted of 80 NGOs in Nairobi County that have reported project terminations. A census approach was adopted, involving all 80 NGOs, with one respondent chosen from each organization, resulting in a total sample size of 80 respondents. Data were collected via a questionnaire and analyzed using SPSS (version 27). Inferential statistics, including correlation, determination, and multiple regression analyses, were performed. The findings provide valuable insights on project termination strategies and stakeholder satisfaction among NGOs. The research concluded that there exists a positive and significant relationship between the termination strategies of extinction, addition, integration, starvation, and stakeholder satisfaction among NGOs operating in Nairobi City County, Kenya. The study recommends that NGOs should prioritize effective resource management by ensuring adequate staffing and skill development to meet project objectives. NGOs should implement comprehensive risk management strategies that identify and mitigate high-risk events proactively. NGOs should prioritize clear communication and the establishment of well-defined project goals to eliminate confusion and improve stakeholder satisfaction. Additionally, organizations should prioritize comprehensive documentation of project objectives to prevent misunderstandings and resource shortages that can obstruct success.