Determinants of information and communication technology application among small and medium enterprises in Nairobi

Abstract

Rapid development of Information and Communications Technologies (ICTs) accompanied by the convergence of telecommunications, broadcasting and computer technologies is creating new products and services, as well as new ways of learning, entertainment and doing business. At the same time, more commercial, social and professional opportunities are being created through the unique opportunity provided by ICTs. As a result, the world is undergoing a fundamental transformation as the industrial society that marked the 20th century rapidly gives way to the information society of the 21st century. In Kenya alone, we had about 2 million users by the year 2004. As a developing country, Kenya is considered as one of the active nation among its neighbour countries.

However, one of the greatest challenges for Kenya is to convince small and medium enterprise (SME) that both their survival and prosperity depends on applying ICT. SME today still do not understand the process in setting up ICT. This research found I out that all SME appreciate the implication of the major changes taking place around

them with regard to communication and its implications to the business. However, it is evident in this research that there is resistance to ICT application with only 3% of SME in Nairobi using the Intemet. This research also figures out the influencing factors and experiences of SME using the ICT. Therefore the transition to use of leT by SME is hoped to open up a vast array of business opportunities for those who are willing to take advantage of the new technology .