Browsing Theses and Dissertations by Author "Rachilo, Gladys"
Now showing items 1-1 of 1
-
Internal Service Quality Management and Operations Performance Among Commercial Banks in Kenya
Rachilo, Gladys (University of Nairobi, 2013)Across all service industries, service quality remains a critical issue in maintaining and propagating business in the competitive market place. To survive in a highly competitive service environment, it is apparent that ...