Implications of redundancy on surviving employees-the case of telkom Kenya

Abstract

The study focused on the effect of redundancy on surviving employees at Telkom Kenya Ltd. The objectives of the study were as follows:- 1. To determine the effect of redundancy programs on surviving employees in Telkom Kenya 2. To identify the criterion used by Telkom Kenya to retrench. 3. To establish the expected impact of redundancy on the remaining employees of Telkom Kenya To achieve the above objectives, a sample of 100 employees was selected and questionnaires administered. The questionnaires contained both open-ended and c1oseend questions which were distributed to the employees at the head office as it was representative of all other work stations. The respondents included middle-level supervisors, first line managers and lower level employees who survived the redundancy •exercise. The study took place at the midst of the redundancy program. The questionnaires were given only to those who had survived the first phase of the retrenchment program. The findings of the study indicated that Telkom Kenya used a combination of methods to identify those to retrench. Those methods included; Last in first out, medical grounds, disciplinary records and qualification and experience. The survivors of the program identified the effect of the retrenchment program as increased workload, fear, stress, anxiety, insecurity, conflict, and anger.