A survey of competitive strategies and performance of the five stars hotels in kenya

Abstract

The focus of this research study was factors hindering the growth of ICT usage in state parastatals in Kenya. The ICT/MIS managers in the state parastatals were used as informants to the study. The study applied a descriptive research design approach. The study targeted all the 96 state corporations in Kenya. Questionnaires were used in collection of primary data. Descriptive statistics and factor analysis techniques are the principal data analysis techniques. The findings are presented using tables and charts. The study established that despite majority of the organizations having been in operations for more than 20 years, adequate computerization has only been attained in the management of financial operations and payroll operations. Other vital areas of operations such as human resources management. operations management, marketing management. sales management. research and operations are yet to be computerized in more than 60% of the parastatals. The factors hindering the growth of let usage have been categorized into seven broad categories namely the nature of management and governance structures applied by the state corporations security and implementation support, costs of ICT investments and length procurement procedures, economic performance which impacts on the ability to procure related issues, lack of reliable power supply, infrastructure-related and regulatory environment.