The effect of business process reengineering on productivity:A case of Kenya Tea Development Agency

Abstract

The idea of designing businesses has been around for a long time and structured methods for doing this emerged in the 1990's. With the relentless pressure on quality performance which continues to prevail, there is a growing interest in business process redesign or re-engineering. Organizations have realized that to maintain their market share and have an edge over their competitors, they have to change and improve their processes. The competitive climate and the pace of change within and without the firm has encouraged a more coordinated and fundamental approach to planning and design of business activities hence change in the process. Business Process Re-engineering is one of the arms of management which is used to ensure firms remain competitive in its industry. It plays a key role in efficiently allocating and utilizing resources at the disposal of the management of an organization. The primary objectives of this study are to establish the impact of BPR on productivity and also establish the challenges and the effects of BPR. To facilitate the study a case study of Kenya Tea Development Agency is used as one of the firms that have embraced BPR. The results show a positive effect of BPR on productivity. The results should however be interpreted with the limitations of the study.