Total quality human resource management practices: a case study of Syngenta East Africa Limited

Abstract

This project focuses on exploring the Total Quality Human Resource Management practices at Syngenta East Africa Limited. It shows the tools of TQHRM used in this organization and identifies the strengths and areas of improvement in each of those areas that promote Total Quality Human Resource Management. The research design carried out is a Case Study research design. Primary data was collected employees of Syngenta East Africa Limited through a structured questionnaire and interviews. Secondary data was gathered from academic publications, internet and the website of Syngenta. Statistical tools such as tables, means and standard deviations have been used for the purpose of analysis. The findings of the study were arrived at based on the analysis conducted. Some of the major findings of the study related to a great appreciation of an excellent working environment, inherent teamwork, open communication, quality products and positive image enjoyed by Syngenta and availability of opportunities to support growth and development within the organization. Some of the suggestion of the study are to develop an in-house training program for new employees to support induction, aggressively work on succession planning, giving priority to internal employees when recruiting before advertising externally, improve on rewards and recognition and provide sufficient budget for training. The study concluded that to a large extent, Syngenta Eat Africa practices various TQHRM activities and has the potential to be more competitive and effective if proper action is taken on the suggestions made in this study.