Factors affecting job satisfaction among the nursing staff at Kenyatta National Hospital

Abstract

The study focuses on factors affecting job satisfaction among the nursing staff at Kenyatta National Hospital (KNH). The mam areas explored included remuneration, communication, empowerment, advancement, workload, working environment, job security, supervision, job enlargement and Administrative Policies. A research survey design was used whereby questionnaires were administered to all cadres of the nursing staff at KNH to solicit their views on the issues they think affect satisfaction. Factor analysis was applied to identify the underlying variables or factors that could help explain the pattern of correlations within a set of observed variables. The response rate was 494 (97.6%). The study revealed that all the factors explored had either a positive or negative effect on job satisfaction. The nurses ind icated that they were satisfied with job security, supervision and career development while they expressed dissatisfaction with increased workload, resource allocation, empowerment, communication and remuneration. Improvement of the factors that impact negatively on job satisfaction and strengthening those that boost satisfaction will go a long way in improving the efficiency and effectiveness of the nursing staff and ensure provision of quality health care at KNH.