Challenges of managing strategic change in Telkom Kenya during and after privatisation

Abstract

This research project was carried out to determine the challenges of managing strategic change in Telkom Kenya during and after its privatisation. To do this it was necessary to look at the all the changes that have taken place within the company and their effects before determining the challenges. The data for the research was collected using a case-study research design. To facilitate this interview guide was prepared and used to interview functional heads and managers. The study targeted ten managers and the targeted number was successfully achieved. From the findings, the study shows that Telkom Kenya underwent several key strategic transformations concurrently causing many challenges to the management. The challenges were mainly due to poor planning, lack of staff involvement, poor internal communication and a prolonged change period. The company faced turbulent times during this period and is currently trying to coagulate the implemented strategies while learning from its past mistakes.