Job satisfaction among workers in church sponsored hospitals in Kenya. The case of selected hospitals in eastern province

Abstract

The objectives of this study were to find out whether employees in Church sponsored Hospitals in Kenya are satisfied in their jobs or not and also 10 identify factors that influence job satisfaction among these employees. Forty questionnaires were administered to employees of the sampled hospitals selected from all departments and across ranks. The sampled employees formed 15.4% of the total number of employees in the sampled hospitals. Thirty eight questionnaires were filled and returned giving a response rate of 95%. Two questionnaires representing 5% of the respondents did not return their questionnaires. The study found out that majority of the workers in Church sponsored hospitals in Kenya are satisfied (49%) while the dissatisfied lot represents a minority of around 18%. The employees were also satisfied with most of the aspects that characterize their jobs. They were especially very satisfied with the chance their jobs gave them to be recognized in the community and also the opportunity given to them to make use of their abilities. It was found that only a few aspects of their jobs dissatisfy them namely; the amount of pay received compared to the work they do, the way they are handled by their supervisors and the lack of freedom to use their own judgment as they execute their duties. The study also identified the factors affecting job satisfaction among these employees. The factors affecting job satisfaction most were responsibility, supervision and leadership, stress and promotion opportunities. A factor analysis conducted on the data revealed that the factors affecting job satisfaction among church sponsored hospitals could be grouped into four main categories namely; interpersonal relations, employee rewards, the work itself and social factors. It was also found that the size of the hospital, age of the employees and the work content did not .affect employee job satisfaction.