Motivation Of Non-managerial Hotel Workers Nairobi

Abstract

This study was designed to examine needs on Maslow's hierarchy which may act as motivators and directors of behaviour for non-managerial hotel workers in some Nairobi hotels. It was hypothesized that there would emerge a different hierarchy from the one proposed by Maslow. 319 subjects with knowledge of Kiswahili and or English were included in the study where twenty statements representing the five need areas on Maslow's hierarchy were rated on a seven point scale according to how strongly each subject agreed or disagreed with each statement. Results obtained supported the hypothesis. There did emerge a different hierarchy from the one proposed by Maslow. Nevertheless the results are suggestive rather than conclusive and it may be that the cultural aspects of the subjects had a bearing on the results