A framework for the implementation of E-government in Kenya
Abstract
The arrival of the internet has led citizens to expect faster, better and more
responsive access to government services. Simultaneously there is increasing
pressure to provide more open and transparent policy implementation, including
detailed performance monitoring and benchmarking. As the world gets more
complex and unpredictable, public institutions need to respond quickly and
~.
flexibly to unforeseeable events. All these demands come at a time when public
expenditure is more scrutinized than ever before.
These pressures have driven public institutions to seek technology
solutions to many of these problems, and the move towards e-govemment is well
underway. E-government can deliver massive benefits. Implemented correctly it
can enable cooperation between independent agencies and transform the way that
citizens access and interact with government. In some cases it has the potential to
redefine the social contract between citizens and state. Poorly implemented, the
best result that one can hope for is a waste of public resources with a considerable
risk of irrevocable harm to citizens and state though loss of privacy, transparency,
access, flexibility and national competitiveness. E-govemment projects have
many stakeholders, and may involve multiple independent agencies with different
systems, skills and requirements. While these'projects can present major social, t
political and technical challenges, it is the communication between agencies and
systems that delivers the true benefits of e-govemment. It is therefore imperative
that public institutions take the widest possible view ofthe many ways egovernment
can and should be implemented before committing to specific
architectures, technologies or vendors.
Citation
M.Sc (Information Systems)Sponsorhip
University of NairobiPublisher
School of computing and informatics, University of Nairobi
Description
Master of Science Thesis