Performance management in relation to reward and training among co-operative insurance company of Kenya Limited Employees in Nairobi

Abstract

Managing employees' performance facilitates the effective delivery of sales incentive plans. A common misconception among supervisors is that behaviors and activities are the same as results. This study aimed at evaluating levels of performance amongst the trained and untrained employees of the Cooperative Insurance Company Ltd. The study employed a stratified sampling approach which aimed at targeting a population of 110 employees of Cooperative Insurance Company Nairobi .The researcher administered 60 questionnaires to employees of Cooperative Insurance Company Ltd. Both primary and secondary data were data collected. Analysis was done with aid of the Statistical Package for Social Sciences (SPSS) package. Descriptive statistics generated such as percentages, and mean were presented in tables, pie charts and figures. The study findings were that there was no major difference in performance management .. between trained and untrained among employee at Cooperative Insurance Company Ltd as all the groups were treated to the same provisions such as regular training and evaluation. The study also found that the highly rewarded employees had greater job satisfaction and personal responsibility than the lowly rewarded employees at The Cooperative Insurance Company Ltd. This could be attributed to the higher salaries and better working stipulations. The study also found that employee training and enhanced reward levels lead to improved quality of work and also that it supported the company's business mission and vision. The study recommends that for effective performance management at The Cooperative Insurance Company Ltd, the management need to regularly offer training to its employees as it is helps to improve individual, teams, and corporate performance in terms of output quality, speed and overall productivity. Training is a process which is planned to facilitate learning so that people can become more effective in carrying out aspects of their work