An investigation into the problems of communication in the implementation of a project: a case study of Kenya Government projects

Abstract

The capital goods produced by the construction industry are vital to the well-being and functioning of a modern economy.We take for granted the houses, bungalows and flats we 1ive in, the factories , warehouses and offices we work in, the shops, schools, restaurants, Cinemas, hospitals, roads and many other facilities we use. The building and constructional works are needed by both private individuals and organisations as well as by various government authorities. The staff involved in the construction industry (design team) have a common goal, that is giving building users the most functional buildings at prices they can afford. The functions of the various peopie involved in the construction and design process are interdependent. Communication becomes a vital ingredient of the construction and design process, more so to public projects where many people are involved. The research was conducted to investigate the problems of human communications with respect to contract documents. Data was collected from members of the implementing team for public projects by use of questionnaires. The results obtained confirmed the assumption made that the communication system is faulty. It has been recommended that all the parties concerned should not only understand their roles but also appreciate the importance of other peoples roles with regard to Communication.