Management Satisfaction With the Performance of Computer-mediated Informationsystems: the Case of Clients of Selected Computervendors

Abstract

The primary objective of this study was to investigate which factors are considered important in gauging satisfaction with computer - mediated information systems in Kenya. The rationale of the study arose from the fact that little is known in Kenya about the computer technology and its effect on organizations. This is a new and increasingly ever changing technology and the "feelings" of the users is important to be known by the computer vendors. To facilitate this study, a sample of 30 computer users was

drawn from a list supplied by three computer vendors. The respondents gave information on aspects of timeliness, ef- ficiency, purchasing policy and security of information systems. Data was collected using a questionnaire personally administered by the researcher. The results show that the factors considered important by

the users in assessing satisfaction with information systems are: ..'

1. Cost versus benefit of computer system

2. Image of the ~ompany as a result of usage of the computer system 3. Compatihility of computer systems

4. Interrelationships between systems personnel and other company staff These results should be interpreted in consideration of the ? limitations of the study, specifically with regard to the sample

size. In this regard, the findings of the study should be viewed . as a tool to aid computer vendors in their service to clients.