Analysing User Problems in Academic Libraries

Abstract

Librarians often assume that their services sufficiently meet student information needs. This dissertation is aimed to develop a method for discovering some of the main defects of existing arrangements, their causes and possible solutions. The techniques used to examine problems were the author's observations, and the problem focused interviews with students, academics and librarians. Due to time limitations, attention was mainly concentrated on students and library staff. The results suggested that from different perspectives, user problems, when ana1ysed prove to be more complex than when taken at face value leading to a diversion of the user problem into elements which should be shared among students, librarians, staff and lecturers. Library management, staff and the lecturers all have a role in solving student’s problems. Wherever possible, they should in performing this role. The library manager's role was needed and Seen as cruica1 in facilitating the changes the major problems identified stock, catalogues and library included greater better organization revolved around the use of staff. Solutions suggested of existing systems and involvement of academic staff in providing information skills. The library was largely viewed by students as a working place and librarians were consulted reluctantly. The study offers a strategy for changing this image of librarians and libraries by making the services much more user oriented.