Information Technology and Performance of Supply Chain Management: a Case Study of International Energy Technik Ltd

Abstract

The purpose of this study was to determine the benefits of Information Technology on Supply Chain performance. The study also sought to investigate various IT applications used in supply chain operations. The main aim of the study was to enlighten other SMEs to fully implement IT in their supply chain operations was well A case study was done on an SME firm know as International Energy Technik Limited. Data was collected on a qualitative approach where an interview was conducted with the main people in the supply chain activities. IET is one of the SME’s that has fully implemented IT in its operations and has achieved good results. Findings show that IT has improved the processes of transactions across the various functions and also it is integrated in such a way that information flows along the various functions between procurement and planning; logistics and warehouse. The various technologies used have reduced costs of operations in the supply chain and a lot of savings have been achieved. It is also noted that lead time for orders have reduced. There has an improved customer services where both internal and external customers are happy in due to faster response from the supply chain. The study recommends that companies especially in the SME sector should implement IT in their supply chain operations to improve efficiencies as indicated in the diagrarns