Adoption of Business Intelligent Dashboard and Decision Making at Kenya Power

Abstract

Kenya Power has been and continues to be on the front line in embracing ICT and investing heavily in it to ensure that it meets it goals and objectives. Efficient internal process contribute much towards the growth and success of any organization.As an organization grows,the amount of data required in an organization also becomes massive.Collecting and analyzing vast quantities of data can be a tedious process.Lack of availability of data in right form at the right time can result in delayed decision making. The main objective of the study was to examine the benefits of business intelligence dashboard,challenges of BI dashboard system and performance implications of the new system in Kenya Power. A descriptive survey was carried out with questionnaire being used togather information. Staff from this Kenya Power filled in and returned the questionnaires Qualitative data was received and analyzed using the computer programs and statistical programs. The finding from the research show that BI dashboard system has had a major impact in the company and it continues to influence the business processes in Kenya Power in a positive way, although there are few serious challenges that need to be addressed.