Supply chain performance of domestic airlines in Kenya

Abstract

The purpose of this study was to determine the Supply Chain performance in Domestic Airlines. The research design used for the study was the descriptive design. The target population of the study was composed of the supply chain personnel working at the two busiest airports (Jomo Kenyatta and Wilson Airport Respectively). The researcher used the questionnaire to gather data from respondents. The data collected was analysed by use of statistical techniques which include, inferential statistics of correlation and regression analysis. The study found the following factors were reported to affect supply chain performance in the organizations: the unexpected changes of customer, supplier, competitor, and technology; the increase of outsourcing activities in the industry; lack of enough government support especially in importing raw materials or products from overseas or using domestic materials; Social uncertainties such as religion, environment, language, cultural issues, limitations of communication and also the technology; political uncertainties; Monopoly and competition among local airlines. The study also concluded that the local airlines in Kenya use Information Communication Technology as most companies and indeed most of the local airlines in Kenya have an established Customer- Supplier Relationship. The study also observed that the airlines corporate culture is conducive for the supply chain performance since management of most airlines has a supply chain quality policy. The study recommends that there should be a clear process of selecting suppliers that are credible, have an established relationship department.