Quality Management in Manufacturing Organizations-employees Perception: a Case Study of Bamburi Cement Ltd

Abstract

The objective of this study was to establish the effect of quality management practices implemented on quality outcomes in manufacturing organisations. The specific objectives were to establish the enablers of quality management, challenges of quality management and the effect of quality management at Bamburi cement limited as a case study. The study used descriptive research design method. A total of 979 respondents in managerial positions were targeted by the study out of which 294 (30%) respondents were sampled to participate in the study. Analysis of data was done using SPSS (Statistical Package for Social Sciences). Percentages from the findings helped in the deeper analysis of the variables in question in order to make logical conclusions. The study concludes that leadership, supplier alliances and employee training are the major enablers of quality management at Bamburi Cement Company Limited. The study concludes that there are challenges towards quality management implementation at Bamburi cement limited, which range from participation of senior management to corporate culture challenges. The study concludes that; quality management practices have led to the introduction of more products in the organization, applications of quality management practices have enhanced effective product and process designing, that due to quality management, the company is able to supply to a big market both locally and in East Africa too. Quality management practices have led to ‘attraction of more customers’ in the recent past and that it is due to quality management practices that the sales team at Bamburi cement has been practicing in the recent past.