Employee Perception on the Effects of Business Process Reengineering on the Performance of Mara-ison Technologies

Abstract

Today, due to much focus on organizational opinion of performance, perception of employees regarding this element has been long overlooked. As such this study aimed to investigate the employee’s perception of factors affecting performance at Mara-Ison Technologies. The study was guided by one prime objective, that is: To establish the employee perception on the effects of Business Process Reengineering on the performance of Mara-Ison Technologies. Stratified random sampling procedure was used to arrive at the sample of employees. A semi -structured questionnaire was used to collect data that was analyzed and presented in frequencies and percentages in tables and graphs with accompanying descriptive details. The study established that perception of employees on the effects of business process reengineering on performance is greatly influenced by the extent of use of business process reengineering and successful implementation within the organisation,. The implementation gives employees at Mara-Ison a sense of ownership and at the same time induces preferred workplace guidelines on processes and procedures thus boosting their performance. On the other hand the extent of use ensures that the appropriate work structures are continuously updated to ensure a high productivity in financial performance, operation efficiency, employee performance, innovation and change and in customer satisfaction. The study concluded that engaging the workforce and measuring their perceptions of effects of business process reengineering on performance, identifying and addressing the most significant factors, may not only lead to an increase in performance and productivity, but also help attract and keep employees motivated. On the basis of the study, it was suggested that further research be carried out in due course by taking each individual factor which would bring out an exhaustive and most comprehensive view of the relationship between these factors and employees’ performance. The study also recommends that further studies be done on other Information, communication and technology companies in Kenya since different companies have different work environment and these factors might have different effect on such companies.