Performance Measurement Practices And Maintenance Improvement Among Cocacola Bottling Plants In Kenya

Abstract

The study sought to establish the performance measurement practices implemented among the CocaCola bottling plants in Kenya, the challenges faced in the implementation of the performance measurement practices and the relationship between performance measurement practices and improvement in maintenance among the plants. This study used a descriptive research design and the target respondents included the maintenance managers and senior ranking staff in the maintenance department. The study made use of a questionnaire with closed questions since they are easier and quicker to answer (Dillman, 2000). Quantitative data collected was analyzed by the use of descriptive statistics while qualitative data was analyzed using content analysis. In addition the study conducted regression analysis to determine the relationship between performance measurement practices and improvement in maintenance. The study established that the bottling plants have been focusing on use of key performance indicators and benchmarking as major performance measurement practices. The study established that the challenges impacting more on the implementation of the performance measurement practice(s) in the organization include complexity of the system, lack of ownership of the process by employees, choosing the right measures, communication barrier among members of staff, sustainability of the process and too many reports. The study revealed that 67.94% of the changes in improvement in the maintenance could be attributed to the combined effect of the predictor variables (performance measurement practices).The study concludes that there have been improvements in the maintenance especially in the number of shut downs, overall equipment effectiveness and spillages because of the measurements. The study also concludes that the plants have been focusing more on use of key performance indicators and benchmarking as the performance measurement practices. The study also concludes that performance measurement practices are key to improvement in maintenance.