Employee Empowerment Practices Among Mobile Telephone Service Providers in Kenya

Abstract

Human resource is one of those capital resources of an organization which not only increases the efficiency and the effectiveness of the organization but it act as a sheer source of competitive advantage which is inimitable. Employees with high perceived organizational support feel indebtedness to respond favorably to the organization in the form of positive job attitudes and organizational behaviors and also support organizational goals. The fast moving global economy requires that organizations learn and adapt to change quickly, and employees have a key role to play. Employee empowerment is one of the reflections which will lead to a positive change within the organization. The objective of the study was to determine employee empowerment practices used by mobile telephone service providers in Kenya. The research design adopted was a cross sectional survey of all the mobile service providers in Kenya. The study used primary data which were collected through self-administered structured questionnaires. The data was analyzed and presented using mean, standard deviation and percentages. The findings of the study was that the employee empowerment practices adopted by the mobile service providers were clearly spelt out vision by the top management, inspiring subordinates through visionary and effective leadership, encourages questions and suggestions from the employees, managers communicating regularly with their employees, constantly training employees, availing resources and information to make decision to employees, managers releasing authority and responsibility to other levels of the organization, allowing employees to participate in decision making process, motivating employees by both extrinsic and intrinsic rewards.