Business Process Re-engineering and Strategy Development in the Kenya Commercial Bank Ltd

Abstract

The purpose of this study was to establish contribution of Business Process Reengineering to strategy development at Kenya Commercial to contend with continuously changing conditions due to pressure from competitive markets and the rapid evolution of information communication technology to construct their processes and improve how they conduct business. Researcher was guided by the following research question; what contribution does Business Process Re-engineering give to strategy development at Kenya Commercial Bank? The research design employed in this study was descriptive in nature. Descriptive studies describe the characteristics associated with the subject population. The target population in the study was Kenya Commercial Bank staff establishment of about 4000 employees as at December 2012 and we used stratified sampling technique to select the sample. We discovered and measured cause and effect relationships among variables, guided by the independent variables using questionnaires and interview data collection methods and analyzed using content analysis, the results presented herein. The descriptive design gave proper and succinct recommendations to the management of Kenya Commercial Bank. The banking industry is a fast changing environment and so there is a need to improve services and add value to meet customer demands. Business Process Re-engineering is a strategic tool and a core competence to an organization which assists players in the industry to gain competitive advantage and this study seeks to understand its relevance in this fast changing environment. The results from this study is of importance to Kenya Commercial Bank as well as any party interested in the development of the financial sector in Kenya